Overview
We want you to be happy with every purchase. Because our products are digital and can be copied once downloaded, we cannot accept returns in the usual way. This policy explains when we do offer a refund or replacement.
In short: if a product does not work and we cannot fix it, or you were charged incorrectly, we will make it right. We do not offer refunds for a change of mind after download.
When you are eligible for a refund
- Duplicate or failed payment: you were charged more than once for the same order, or money was deducted but no order was created.
- Defective file: the file is corrupt, incomplete or does not install, and we are unable to fix it or provide a working replacement within 7 days of your request.
- Not as described: the product is materially different from its description on our site.
- Wrong product, not downloaded: you purchased the wrong item by mistake and have not downloaded it. Please contact us within 24 hours of purchase.
When refunds are not available
- You changed your mind or no longer need the product after downloading it.
- The product does not work because of a conflict with your theme, plugins, server settings or an outdated WordPress or PHP version.
- You expected features that depend on the original developer’s licence key, cloud service or account, which are not included.
- You did not follow the installation instructions or we were unable to access your site to help.
- The request is made more than 7 days after purchase.
Replacement first
In most cases a problem can be solved quickly. We will first try to help you install the product, send you a fresh copy of the file or suggest a fix. A refund is offered when we cannot resolve the issue.
How to request a refund
- Email help@proplugin.in or message us on WhatsApp at +91 99912 66614.
- Include your order number, the product name and a short description of the problem. Screenshots help.
- We will review your request and reply within 2 business days.
Refund timeline
Approved refunds are sent to your original payment method. Depending on your bank or wallet, the amount usually appears within 5 to 7 business days after approval.
Chargebacks
Please contact us before raising a dispute with your bank. We resolve most issues quickly, and a direct request is the fastest way to get your money back or a working file.