Introduction
Pro Plugin (“we”, “us”, “our”) operates the website proplugin.in. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or buying from us, you agree to this policy.
Information we collect
We collect only the information needed to run the store and help you:
- Account and order details: your name, email address, phone number, billing address and order history.
- Payment information: payments are processed by third-party payment gateways. We do not see or store your full card number, UPI PIN or net banking credentials.
- Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar tools.
- Messages: anything you send us by email, WhatsApp or our contact form.
How we use your information
- To process orders, deliver downloads and send order confirmations.
- To provide support and reply to your messages.
- To prevent fraud, abuse and unauthorised sharing of files.
- To improve our website, products and customer experience.
- To send updates or offers, only where you have agreed. You can opt out at any time.
- To meet legal and tax obligations.
Cookies
We use cookies to keep you signed in, remember your cart and understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site, such as checkout, may stop working.
Who we share information with
We do not sell your personal information. We share it only with trusted service providers who help us operate the store, such as payment gateways, hosting providers, email services and analytics tools, and with authorities when the law requires it. These providers may only use your data to perform services for us.
Data retention
We keep your information for as long as your account is active or as needed to provide services, resolve disputes and meet legal and accounting requirements. You can ask us to delete your account and data at any time, subject to those requirements.
Security
We use reasonable technical and organisational measures, including SSL encryption, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
- Ask for access to the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase your data.
- Withdraw your consent to marketing or other optional processing.
- Raise a complaint about how your data is handled.
To use any of these rights, write to help@proplugin.in.
Children’s privacy
Our store is intended for people aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has given us information, please contact us and we will delete it.
Third-party links
Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies before sharing information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date at the top.
Contact and grievance
For privacy questions or complaints, contact us at help@proplugin.in or on WhatsApp at +91 99912 66614.
Grievance contact: [Name of responsible person], Pro Plugin, [Your business address], India.